CONFERENCE PROGRAM

2.30pm

2.40pm

Raising the Roof on Revenues:  How Media, Entertainment and Analytics Provide New Revenue and Profit Opportunities

Communications Service Providers the world over continue to discover the consumer’s appetite for media and entertainment content, but are they making any money from it?  Through the power of the two-sided business model, they are harvesting new sources of revenue. And with business intelligence and analytics, they are driving better advertising, competing more effectively, and getting better internal operational results. The speaker will describe these powerful market-shaping phenomena, the technology enablers available, and the direction the industry is pursuing to make every aspect of telecom more interactive, predictive and profitable.

Susan McNeice, Global Director, Communications Infrastructure Systems & Software (CISS), Stratecast a division of Frost & Sullivan

3.40pm

The Market Drivers of Change, Enterprise Customers New Business Strategies, Convergent Billing, and Customer Experience

Network technology and personal electronics evolution are providing business customers and consumers with choice for a growing list of service needs.  Several of these choices now involve real-time manageability.  The speaker will discuss the key market drivers bringing change to the converging communications marketplace today. He will also provide examples from healthcare, retail, transportation & logistics, and a growing list of other industries where converged communications services are enabling them to deliver a more robust customer experience. 

In this interactive session, the speaker will discuss the real impact of convergent billing; the “layers” of billing convergence; and how customer-controlled policy empowers customers.  He will also provide insight on the evolving customer experience – customer service assurance space, through examples of how operators are already achieving bottom-line results in this evolving market domain.

Insights from the joint Stratecast – TelecomAsiaMagazine annual reader survey will be discussed along with findings from other recently conducted Stratecast market research.

Karl Whitelock, Senior Consulting Analyst, OSS/BSS Global Competitive Strategies (OSSCS), Stratecast a division of Frost & Sullivan

4.40pm

Workshop Summary – Final Questions, Open Discussion and a Business Challenge

5.00pm

End Conference Workshop