CONFERENCE PROGRAM

8.45am

9.25am

Chairman’s Welcome Address

9.30am

Keynote: Telecom Fiji – From Inception to Transformation

Over the past two years, TFL has worked to transform several of its OSS and BSS to meet current and future business needs.  As part of this process, several functions were addressed including revenue, customer, and product management.  Mediation and the service assurance functions were also updated.  The speaker will highlight the OSS BSS initiatives taken, describe several of the challenges & pitfalls that were faced, and share the key lessons learned during this significant business transformation effort.  He will also provide insights as to what benefits the company now enjoys from this massive project and describe the next steps it will take for the future.

Omid Saberi, Group Chief Information Officer, Telecom Fiji Limited (TFL), Fiji

10.00am

My Enterprise Data:  They Say It’s Secure, but Is It Really?

Over the past 12 months service providers and enterprises in multiple other industries have experienced a dramatic increase in database breaches and SQL injections within their corporate data structure.  Pertaining to security threats from both external and internal sources, this session will look at a number of data protection challenges such as enforcing access & change control policies for critical information, checking for data security vulnerabilities, understanding who has access to secure information and automating compliance controls.

Martin Pejko, Vice President, Guardium, an IBM Company, USA

10:30am

Policy controls and the subscriber services of tomorrow

As providers squeeze network capacity to avoid costly infrastructure build-outs, customers and providers can experience service outages, low quality of experience and revenue stream limitations. What are the realities of offering more services, better quality and faster access to more people with finite resources? This presentation will provide case study examples of how service providers have implemented new policy control and charging systems to maintain profit margins, despite constraints on network capacity, while introducing innovative and personalized service packages.

David Fielding, Product Director, Volubill, United Kingdom

11.00am

Customer Service Assurance (CSA) – Measures of the Customer Service Experience are Showing Up Everywhere

While focus on the customer can take many different perspectives, the network connectivity layer is the backbone for any service offering be it fixed-line broadband, cable or mobile data. This applies to access services such as mobile data, IPTV service delivery and even IP-based voice.  Is service quality really that important for today’s content-based mobile offerings? The answer is a resounding YES.  Looking at the amount of interest CSPs have expressed over the past several months and the number of customer assurance projects now underway, this session will show why embracing a CSA strategy is a solid way to improve responsiveness to customer needs.  This ultimately relates back to higher retention rates and improved profitability.

Michele Campriani, Chief Executive Officer, Accanto Systems, Italy

11.30pm

Building Innovative Pricing Models to Break Through the APRU Glass Ceiling

The success of third-party applications has shattered the traditional business model and has terminated the operators’ end-to-end control of the value chain. Operators must respond to this by ensuring that their networks can support new services and marketing can package them in a way that is attractive and easy for their customers to understand. In parallel, by leveraging existing subscriber information, operators can deliver more relevant and effective promotions and up-sell opportunities, thereby increasing service adoption rates. This presentation focuses on optimizing the value of each subscriber to increase loyalty, which empowers the operator to push through the ARPU stagnation that many experience today.
 
Vincent Wong, Director of Solution Engineering, Redknee Inc, HongKong

12.00pm

Panel Discussion: A New Generation of Service Realities

This panel discussion will focus on implementation realities.  Is embracing the latest industry focus points a good thing or not? 

• What are the new technology service offering realities and how do they compare with those from a year ago? 
• Do the potential benefits of today’s new service opportunities with combined content and network connectivity outweigh the risks?
• What do customers really want that they can’t get from the CSP community today?  Do you think they can get these capabilities from someplace else?
• Do you believe there is still an OSS or BSS functionality “gap” that isn’t being addressed today?
• Will the divide between business management and technology enablement ever be closed?

Panelist:

• Dr. Ampai Pornprasertsakul, Deputy Director, Service Support Systems, True Move Co. Ltd, Thailand
• Alex Leslie, Publisher, BillingViews, United Kingdom
• Tony Kalcina, Chief Product Officer, Clarity, Australia

Moderator:

Susan McNeice, Global Director, Communications Infrastructure Systems & Software (CISS), Stratecast a division of Frost & Sullivan

12.45pm

1.45pm

2.15pm

2.30 pm