Frost & Sullivan - 3rd Annual OSS/BSS Asia Pacific Summit


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The 3rd Annual Asia Pacific OSS/BSS Summit delves deeper into how the most critical OSS/BSS capabilities e.g. real time convergent charging, integrated multi-technology network management, a common view of the customer data record and customer experience management, are essential to long-term CSP success.

Convergence of fixed line, mobile communications technologies as well as the computing (IT), media, advertising and entertainment industries is significantly altering the business models of Communications Service Provider’s (CSP’s). CSP’s are now facing a daunting task of meeting new customer needs and business issues that were never envisioned for the processes and systems they have built and used over the past ten years. Operations Support Systems (OSS) and Business Support Systems (BSS) are now playing an active part of the service offering & creation process and not just for service support.

As CSPs across APAC struggle with various hurdles from waning ARPU to increased competition, customer-centric operations is being identified to be the road to a profitable future.

Key Themes of OSS/BSS 2009 Executive MindExchange:

Multiple End User Enterprise Case Studies
Leading, Global Enterprises share firsthand experiences.

Several leading technology presentations
Best-of-the-Best service providers share their products and applications.

Interactive Panel Discussions
Interact with pioneering vendors, system integrators, research analysts and consultants across asia pacific.

Networking-Round-The-Clock
Build contacts with 150 senior delegates from different countries.

Meet The Unbiased Experts! Meet industry expert research analysts and consultants from Frost.

OSS/BSS Asia Pacific Summit Past Testimonials

“OSS/BSS Asia Pacific “OSS/BSS Asia Pacific Summit is a confluence of the Telco industry drivers – all trying to attain ‘positive customer experience’.”

Head – Customer Credit Management, Smart Communications, Inc. (Phils.)

“Outstanding Summit! You were able to put up and gather experts in their respective fields to share their best experiences with their colleagues. This will put the industry on the road to achieve a culture of service excellence.”

Head, Sales Operations, Bayan Telecommunications

“The conference provided a good overview of what the market is trying to do. These were a few gold nuggets to take away.”

Project Director, Vodafone

“It is an avenue to update myself with regards to latest technology trends and sharing of experience.”

Principal Consultant, Digi Telecommunications

“The Program is really beneficial as it gives opportunity to share and to learn best practices and challenges encountered by other operators across Asia-Pacific.”

CS Center Manager, CamGSM, Cambodia

OSS/BSS Asia Pacific Summit Moments