Today, more than any other time, Operations and Business Support Systems (OSS BSS) are playing a significant role in enabling global Communication Service Providers (CSPs) to engage their top strategic initiatives. OSS BSS are taking on new roles and becoming “part of the service” rather than just supporting business needs or managing network capabilities. Yet, modifying existing systems or installing new ones to meet these strategic priorities is not only time consuming and costly, they also present significant risk to current business operations. 

As CSPs move toward a customer-centric business, managing the new requirements that govern the entire customer experience – acquisition, provisioning, billing, retention, and assurance are essential for long-term success. Focusing on the customer and their experience with today’s complex service offerings (network + content) requires a new look at the way OSS/BSS address business needs and how service quality is defined and measured.

The 2nd Annual OSS BSS Asia Pacific Summit addresses the new business challenges in the telecom industry and the role of OSS BSS as an enabler of new services and revenue generating opportunities.

ToToday, more than any other time, Operations and Business Support Systems (OSS BSS) are playing a significant role in enabling global Communication Service Providers (CSPs) to engage their top strategic initiatives. OSS BSS are taking on new roles and becoming “part of the service” rather than just supporting business needs or managing network capabilities. Yet, modifying existing systems or installing new ones to meet these strategic priorities is not only time consuming and costly, they also present significant risk to current business operations. 

As CSPs move toward a customer-centric business, managing the new requirements that govern the entire customer experience – acquisition, provisioning, billing, retention, and assurance are essential for long-term success. Focusing on the customer and their experience with today’s complex service offerings (network + content) requires a new look at the way OSS/BSS address business needs and how service quality is defined and measured.

The 2nd Annual OSS BSS Asia Pacific Summit addresses the new business challenges in the telecom industry and the role of OSS BSS as an enabler of new services and revenue generating opportunities.

day, more than any other time, Operations and Business Support Systems (OSS BSS) are playing a significant role in enabling global Communication Service Providers (CSPs) to engage their top strategic initiatives. OSS BSS are taking on new roles and becoming “part of the service” rather than just supporting business needs or managing network capabilities. Yet, modifying existing systems or installing new ones to meet these strategic priorities is not only time consuming and costly, they also present significant risk to current business operations. 

As CSPs move toward a customer-centric business, managing the new requirements that govern the entire customer experience – acquisition, provisioning, billing, retention, and assurance are essential for long-term success. Focusing on the customer and their experience with today’s complex service offerings (network + content) requires a new look at the way OSS/BSS address business needs and how service quality is defined and measured.

The 2nd Annual OSS BSS Asia Pacific Summit addresses the new business challenges in the telecom industry and the role of OSS BSS as an enabler of new services and revenue generating opportunities.